At Shanroz, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a return under the following conditions:

📅 Return Window
Products must be returned within 7 days of receiving the order.

Returns requested after 7 days will not be accepted.

📦 Return Conditions
To be eligible for a return, the following conditions must be met:

The item must be unused and in its original condition.

It must be returned with the original packaging, tags, and invoice.

Any item that is damaged, worn, or shows signs of use will not be accepted for return.

🚫 Non-Returnable Items
Returns will not be accepted in the following cases:

If the return request is made after 7 days of delivery.

If the item is used, damaged, or not in its original condition.

Items purchased on sale or during special promotions (unless stated otherwise).

🔁 How to Request a Return
Contact our customer service team within 7 days of receiving your item.

Provide your order number and a brief explanation of the issue.

Our team will guide you through the return process.

📞 Contact Us
📧 Email: support@shanroz.com

📞 Phone: [01890600383]