At Shanroz, we want you to shop with confidence. That’s why we offer a customer-friendly exchange and refund policy under certain conditions.

🔄 Exchange Policy
If you receive the wrong size, design, or a defective item, you may request an exchange within 7 days of receiving your order.

The item must be unused, in original condition, and include all original tags and packaging.

Exchanges are subject to availability of stock.

Additional delivery charges may apply for exchanges (for both return and re-delivery).

💰 Refund Policy
In general, we do not offer refunds. However, a refund may be issued under the following conditions:

The product is out of stock.

The order is canceled from our side after confirmation.

You received the wrong product, and exchange is not possible.

Refunds will be processed via mobile banking or bank account within 7 business days.

📋 How to Request a Return or Exchange:
Contact us within 7 days of receiving your order.

Provide your order number and a clear explanation of the issue.

Our team will verify and guide you through the next steps for exchange or refund.

📞 Contact Us
📧 Email: support@shanroz.com

📞 Phone: [01890600383]